These General Terms of Use, including the Privacy Policy, Copyright Notice, Trademark Statement, Application for Permissions to Play, and the General Terms of Service (below), together hereinafter referred to as the “Terms”, constitute a legal agreement between you and Satellite-tbm d.o.o. (hereinafter referred to as STL) and specify the terms and conditions that website users must abide by.). It does not apply to affiliated sites, products or services. The site is operated in whole or in part by the STL from the Republic of Croatia and its subsidiaries and affiliates. By accessing or using the sites, services or mobile version of any website, you signify that you have read, understand and agree to be bound by these Terms and any applicable law whether you are a registered user or not. STL may change these Terms at any time without notice, and shall take effect upon posting on this site. You agree to periodically review these Terms to be aware of any changes. Your continued use of the Website will be deemed acceptance of the revised Terms. If you do not agree to these Terms, do not use any site. We reserve the right to change these Terms at any time. The amended terms will be posted on this site. Your continued use of any site after posting changes to these Terms means that you accept the changes.


SATELIT-tbm d.o.o.


Odranska 1A
10000 Zagreb

VAT: 31395903706

MBS: 080057301

Registered with the Commercial Court in Zagrebu
Share capital 90.862,03 eura

Mon – Fri: 09.00 – 17.00

Phone: +385 1 6195 314

IBAN: HR8824020061100019281


Payment methods

Methods of payment on the zippo.com.hr web shop

You can choose the method of payment in the web store by entering the order overview, ie the shopping cart with the selected products. After selecting the products from our catalog, by entering the quantity and clicking “Buy”, an overview of the order appears in the upper right corner, ie a basket with the selected products. By clicking on “Order overview”, ie by entering the cart with the selected products, you have the option of choosing the payment method from the following offered options:

  1. Payment by internet banking or bank transfer
  2. Card payment

1. Payment by internet banking, general payment slip or bank transfer:

After receiving your order, we will send you a pro forma invoice with payment instructions to your e-mail address. You can make a payment by proforma invoice by online banking or bank transfer (general payment slip) in any branch of the bank, Fina, post office…

After visible payment or submitted proof of payment, we deliver the purchased products to the desired delivery address. 

2. Payment by credit or debit cards in the web store

You can pay for the ordered items with one of the cards:

  • VISA
  • Maestro
  • Mastercard
  • Diners
  • Discover
  • DinaCard

After choosing the method of payment by a certain credit card and entering the installment number (if you decide to pay in installments) in the order overview and entering your personal data, and after clicking on the “pay” button, you access the secure website of the online payment service provider ( WSpay ). On the protected page, you enter the card information required to authorize the transaction, after which you will receive an e-mail confirmation of the order and authorization of your card for the specified amount. The seller reserves the right to unilaterally terminate the contract (cancel the delivery of ordered items) if it determines that it is in his business interest and in that case undertakes to immediately, without delay, refund the buyer the full amount of the transaction.

WSPay usage statement

https://www.zippo.com.hr (point of sale) uses WSPay for online credit card payments.

WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses 256-bit encryption SSL certification and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.

Currency conversion when paying by cards

All card payments will be made in euros. If you have chosen other currencies, the amount for which your card will be charged is converted from euro into the chosen currency according to the exchange rate of the Croatian National Bank. When paying, the stated amount is converted into local currency according to the exchange rate of your bank or card company. As a result of these conversions, there may be minor discrepancies between the amount charged and the amount shown in our online store.

Credit card payment security

When paying with credit cards in the web store www.airsoftshop.hr, the Customer enters the credit card number and other data directly in the form of the online payment service provider, which is connected to our web store via a secure SSL connection. Customer credit card information is not stored in the Satelit-tbm d.o.o. web store system and is in no way exposed to retrieval or unauthorized use by third parties, including Satelit-tbm d.o.o.

WSpay applies the most modern standards in data protection – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between WSPAY and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by double-layer ” firewall ” ( firewall ).






Satelit-tbm doo does not accept payments through virtual banks that charge their services-commission by making a payment to its transaction account, reducing the value of the goods offered. (e.g. Revolut, etc.).
If the buyer makes a payment through the virtual bank Satelit-tbm d.o.o. will immediately return the money received to the payer to the transaction account from which he received it in the amount in which he received it, all at the expense of the payer-buyer who ordered the goods and paid through the virtual bank. All refund risk is borne by the customer, and proof of refund Satelit-tbm will provide the customer at his request. Delivery will not be made because satelit-tbm doo did not receive the full price of the ordered goods.


Your shipment is sent with the HP package 24 service. After visible payment, the package is packed the same working day and picked up by HP around 4:00 p.m. After receiving by HP, you will receive a shipment number and a link to track the shipment to your e-mail address.  Shipments are insured by the carrier’s insurance policy.

  • All shipments are HP registered, STL payroll costs and all shipments are covered by the HP ePackage insurance policy at the real value in accordance with the STL delivery invoice we send with the products purchased. The STL invoice is equal to the amount of your payment received, and your details are written in the invoice and the shipping document. We reserve the right to limit the quantities of items sold in one delivery.
  • For deliveries outside the Republic of Croatia the authorized carrier is FedEx. We reserve the right to limit the quantities of items sold. All shipments are registered, shipping costs are paid by STL in accordance with the customer’s location. Shipping costs are charged separately and are not included in the price on the STL Web Store. All shipping costs outside the Republic of Croatia shall be borne by you. STl will secure the shipment with the carrier’s insurance policy at their true value in accordance with your shipping invoice that we send with the products purchased. How long you are in the European Union varies from country to country. If you are outside the EU in accordance with local regulations you can be responsible for the import procedure to your country. We reserve the right to limit the quantities of items sold in one delivery
  • If you notice that the shipment is visibly damaged, you are not obliged to provide it, but you are obliged to inform us of the reasons for the refusal. STL will determine the reasons for your complaint with the carrier as soon as possible.
  • All purchases from anywhere are made under a shipment contract. This means that the risk of loss and ownership of such things passes to you after we have handed them over to the carrier and you will be compensated and receive compensation by the carrier within 15 days of receiving a non-delivery claim.


1.1 The content of the site is intended for the personal use of its users. All material posted on the Sites (including but not limited to information, articles, photos, images, illustrations, product descriptions, audio and video (collectively, “Content”) is protected by copyright, trademark and any other applicable intellectual property information is proprietary.

1.2. Websites are protected by copyright as a collective work and / or compilation, in accordance with copyright laws, international conventions and other copyright laws. Unless otherwise stated in Section 1 of these Terms of Service, you may not modify, adapt, translate, exhibit, publish, transmit, participate in the transfer or sale, create derivative works from, distribute, perform, display, distort, decompile or disassemble or in any way exploit any content, software, materials of any website in whole or in part.

1.3 The copying or storage of any content for personal, non-commercial use is expressly prohibited without the prior written permission of ZIPPO or the copyright owner specified in the copyright notice of the individual content. For the avoidance of doubt, including any content (in whole or in part) on your personal web site, when available to any other person, is not for personal use and is not permitted.

1.4 By using any site, you agree that all information, feedback, questions, comments and / or attachments to us, sites (as noted below) or the like (not including the “personal information” mentioned above in the Privacy Policy) that you provide to us in connection with any site will be deemed to have been provided to us on a confidential and non-confidential basis and will become and remain our property. We will have no obligation with respect to any attachment and will be free to reproduce, use, publish and / or distribute any attachment for any purpose, without any restrictions whatsoever. You also agree that we will be free to use any ideas, concepts or techniques contained in the Attachments for any purpose, including, but not limited to, the development, production and marketing of products or services that incorporate such ideas, concepts or techniques. In addition, you hereby waive any proprietary or moral rights you may have in any material you provide or submit to us.

1.5 STL will only use your information in accordance with our Privacy Policy.

1.6 If you believe that the content of any attachment you submit or any content appearing on the site has been used on the site in a manner that constitutes copyright infringement, please provide a written notice (sufficient email address) including our the following information: an electronic or physical signature of a person authorized to act on behalf of the owner of the exclusive right allegedly infringed; identification of the copyrighted work allegedly infringed; a description of where the material you claim is infringing is located; your address, phone number, and email address; a statement that you have a good faith belief that the use in question is not authorized by the copyright owner, its agent, or the law; and a statement that, under the penalty of false reporting, you stated that the information in your notice was accurate and that you were the copyright owner or authorized to act on behalf of the copyright owner. The email address is satellite-tbm@satelit-tbm.hr.


2.1 Websites may make product reviews and surveys available. You may not transmit or distribute or otherwise post in any part whatsoever content that is defamatory, defamatory, pornographic, sexually explicit, abusive or otherwise violates any law, rule or regulation. Use good judgment and respect other individuals using product reviews and surveys. You agree that you will not use vulgar, violent, and cryptic hate-filled expressions.

2.2 Use product reviews only in non-commercial ways.

2.3 Although we do not review and cannot review every message that users may post in product reviews, and we are not responsible for the content of any of these messages, STL reserves the right to delete, move or edit messages that we consider in our sole discretion to be in violation of the law (including law trademarks and copyrights) or these Terms of Service are either offensive, defamatory or otherwise unacceptable. You will remain solely responsible for the content of your messages. STL reserves the right to waive user privileges and access at any time for any reason or no reason

General rules for user-generated content

2.4 Website visitors are solely responsible for the content of the messages they post on any forum, blog, social media site or user review. Users should be aware that when they voluntarily disclose personally identifiable information (e.g., username, email address, phone number) on the aforementioned content pages and on any social networking site where STL has a site or space such as Facebook, Twitter, etc. , this information may be collected and used by others for any reason.

2.5 Content is not provided in advance

STL does not guarantee that it will pre-display user-generated content. STL does not warrant that the Website will be protected from a user who has created content that is inaccurate, deceptive, abusive, threatening, defamatory, illegal or otherwise objectionable. STL acts only as a passive channel for such distribution and assumes no obligation or responsibility with respect to any User Generated Content or User Activities on the Site. Even if STL chooses to monitor any User-Generated Content, STL assumes no responsibility for any obligation to monitor or remove such User-Generated Content. STL reserves the right to edit, remove or refuse to post any User Generated Content or terminate your Registered Account for any reason.

2.6 Completion and application

You need to sign up for an account to post user-created content, such as product reviews, and personalize your own product on online store pages. You agree to provide accurate and current information about yourself in all registration forms on the Site. This Website is intended solely for users over the age of eighteen (18) years and the breach of these Terms of Use for persons under the age of 18 is their registration on the Site. You represent and warrant that you are 18 years of age or older. Your account can be deleted without warning if you misrepresent your age, whether older or younger.

2.7 STL Rights to Your Publication

Your User Content is not confidential or protected. You grant and warrant that you have the right to assign to STL a non-exclusive, irrevocable, worldwide, transferable, free, permanent right to use user-generated content in any way or medium that is now or later developed, for any purpose, commercial, advertising or in any other way, including the right to translate, display, reproduce, modify, create derivative works, sublicense, distribute, assign and commercialize without payment.


3.1 In addition to the provisions of these Terms, the following terms apply specifically to online commerce currently located at www.zippo.com.hr

  • By placing an order, you confirm that you can pay for the items in your order.
  • By placing an order on zippo.com.hr (or any other online store operated by STL, hereinafter referred to as zippo.com.hr), you agree to be bound by the terms of sale contained in the item description (including, without limitation, payment method and acceptable delivery address).
  • If you order products on zippo.com.hr, you confirm that you are at least 18 years old and that you will use the products responsibly in accordance with the instructions that are an integral part of each product.
  • You will abide by all applicable national and international laws and regulations regarding your use of the Online Store and your purchase.
  • You are responsible for the accuracy of the information entered on any purchase online.
  • We may reject your order at our discretion and reserve the right to cancel any order or refuse service to anyone at any time. If we cancel your order after we have placed your order, we will refund your credit as soon as possible.
  • Due to dangerous goods regulations, we may not be able to deliver certain goods to your address. For example, we only ship empty-filled, non-refillable multi-purpose lighters in the country, but cannot deliver specific products such as refills to other international locations. STL reserves the right to refuse delivery of any product for any reason or no reason.
  • STL delivers products to consumers in accordance with the regulations.
  • We reserve the right to add and / or remove products on zippo.com.hr, for any reason, at any time.
  • We reserve the right to limit the quantities of items sold.
  • You cannot transfer or sell your User ID or account to another party.
  • Unless otherwise stated, all prices are in Croatian Kuna.
  • Products available from any site may be advertised on third party websites. STL is not responsible for any information on such shopping sites or for any differences that may exist between the information on such third party sites and the information on any site, including but not limited to pricing information.
  • After ordering, you will receive a response-confirmation of the order from the web store at www.zippo.com.hr with all the necessary details to pay for the product. Payment can only be made by cashless payment on the STL transaction account listed on the order confirmation. When making a payment in the reference number, write the order confirmation number.


If you believe that there is a problem with the quality of your product, you can return it in its new condition and in its original packaging for exchange for the same item or an immediate full refund of the purchase price of the product. All refunds or substitutions must be made, but we will need your patience and consent for the replacement deadlines. You must have written consent to return the product before returning any shipped product in accordance with these terms. You are responsible for the cost of the refund.

If you purchased ZIPPO products from another online or online retailer, contact that seller directly for instructions.


5.1 The Website may contain links to other Internet sites. Your choice of link will redirect you from the STL site to the third party site. The interactions that occur between you and the third party website are strictly between you and such third party website and are not the responsibility of STL. We are not responsible for testing or rating and do not guarantee the offering of any of these linked sites. STL assumes no responsibility or liability for the actions, products, availability or content of these external sites. You should point to any externally linked web site to the administrator or webmaster of a third party web site.


6.1 To the fullest extent permitted by applicable law, Satelit-tbm d.o.o. will respect its liability to you or any third party in accordance with the written terms.


You may not use any device, software, virus or router to interfere with or attempt to interfere with the proper operation of any site or any transaction conducted on such website. You must not take any action that imposes an unreasonable or disproportionate burden on our infrastructure in relation to your use. You may not discover or share your password with any third party or use the password for unauthorized services.


8.1 STL may, in its sole discretion, terminate or suspend your access or refuse access at any time, without notice, to any or any site or for any reason, including, without limitation, breach of these Terms or copyright infringement rights owned by third parties.

8.2 STL, including but not limited to authorized agents and employees, may terminate your use of any site or without notice in the event that you breach any obligation of these Terms of Service, including, but not limited to, (i) restricting, inhibiting or disrupting any ZIPPO event or (ii) attempting to modify or improperly access any feature or function of any of the Websites. Your access may be subject to termination if you post or submit any illegal content; harass or threaten any user of any site or any STL employee with posting content (including, but not limited to, creating a username) that is offensive or otherwise disruptive to the activities of the site; by posting unwanted advertising; or otherwise misrepresent yourself to an employee of Satelit-tbm d.o.o. or to another person in the Zippo Manufacturing Company distribution network.


9.1 These terms and conditions are made and will be interpreted and applied in accordance with the applicable laws of the Republic of Croatia without regard to any conflict of law provisions. STL content on web pages suitable for access within the Republic of Croatia. Those who choose to access sites outside the Republic of Croatia do so on their own initiative and are responsible for compliance with local laws. You agree that any proceedings for the implementation of this Agreement will be initiated in the courts located in Zagreb, Republic of Croatia.

9.2 Official correspondence must be sent by post or express delivery to:

Satellite-tbm d.o.o.

Odranska 1-A

HR-10000 Zagreb


9.3 The Terms of Service, the Terms of Use, the Privacy Statement and any of the other terms and conditions set forth herein (hereinafter referred to as the “Terms”) constitute the entire agreement between you and Satelit-tbm d.o.o. regarding your access to and use of the Website and supersede all before or at the same time. agreements (whether oral, written or electronic) between you and STL regarding the Sites. If any provision of these Terms is found to be invalid or unenforceable, any invalid or enforceable provision will be interpreted in a manner consistent with applicable law to reflect, as far as possible, the original intentions of the parties and the remaining provisions will remain in full force and force. SATELIT-tbm d.o.o. may assign these Terms to (i) any of its affiliates; (ii) the surviving entity in the event of the merger, acquisition or sale of all or substantially all of the assets; or (iii) in connection with the sale of any website or business unit affiliated with the Sites.


Copyright © 2020 Satelit-tbm d.o.o. All rights reserved. The material on the Website must not be reproduced and may not be distributed, publicly displayed or otherwise used, except with the prior express written permission of the Company.