Before sending your Candle Lighter (fixed flame); perhaps the following will help:
Warranty & Instructions
(select your language and product)
Use Genuine Zippo Butane Fuel
If your Candle Lighter (fixed flame) still does not function properly after viewing the above instructions and is within 1 year of purchase, please contact consumer relations, by following the instructions below:
Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
REPAIR STEPS
1. DO NOT Mail The Candle Lighter (fixed flame)
- Postal and other shipping regulations restrict shipment of filled/previously filled butane lighters.
2. Preparing To Contact:
If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Flex Neck Utility lighter.
- Name
- Address
- Telephone number
- E-mail address
- Date code – found on the bottom of the lighter
- Proof of purchase
- An e-mail containing a photo of your lighter and a photo of the bottom date code stamping on the lighter will be needed whether contacting by telephone or e-mail.
- € 5.00 handling fee – As noted in the warranty instructions, a € 5.00 shipping and handling fee is required for each Flex Neck Utility Lighter. Credit card information can be taken over the phone or a check or money order can be sent to:
Satelit-tbm d.o.o.
Odranska 1-A
HR-10000 Zagreb
CROATIA
Click here to view and print the repair form to include with your check, money order or credit card information.
3. Contact Us:
Your satisfaction is extremely important to us. Consumer Relations business hours are Monday-Friday 8:00 am to 4:30 pm.
- E-mail: satelit-tbm@satelit-tbm.hr
If it is determined that your lighter is covered by the 1 year warranty and is eligible for replacement, one will be sent to you. If exact product replacement cannot be made; due to unavailability, we will send a replacement comparable in style to the original.
RETURN OF ZIPPO PRODUCTS:
The free repaired Zippo product will be returned to your address by registered mail of the carrier HPpaket 24.For its transport service, HPpaket24 will charge you the delivery price according to the currently valid price list. At the beginning of 2023, the price is EUR 5.18 (HRK 39.03), but may vary according to the carrier’s general conditions.