Before sending your Refillable Hand Warmer (6 & 12 Hour);
perhaps the following will help:
Product Care Videos
Warranty & Instructions
(select your language and product)
Use Genuine Zippo Butane Fuel & Burners
If your Zippo Refillable Hand Warmer is still not functioning properly after viewing the above instructions and is within 2 years of purchase, please contact us.
The catalytic burner element must be replaced periodically and is not warranted.
REPAIR STEPS
1. DO NOT Mail The Hand Warmer
- Postal and other shipping regulations restrict shipment of filled/previously filled butane lighters.
2. Preparing To Contact:
If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Flex Neck Utility lighter.
- Name
- Address
- Telephone number
- E-mail address
- Date code – found on the bottom of the lighter
- Proof of purchase
- An e-mail containing a photo of your lighter and a photo of the bottom date code stamping on the lighter will be needed whether contacting by telephone or e-mail.
Click here to view and print the repair form to include with your check, money order or credit card information.
3. Contact Us:
Your satisfaction is extremely important to us. Consumer Relations business hours are Monday-Friday 8:00 am to 4:30 pm.
- E-mail: satelit-tbm@satelit-tbm.hr
If it is determined that your hand warmer is covered by the 2 year warranty and is eligible for replacement, one will be sent to you. If exact product replacement cannot be made; due to unavailability, we will send a replacement comparable in style to the original.
RETURN OF ZIPPO PRODUCTS:
The free repaired Zippo product will be returned to your address by registered mail of the carrier HPpaket 24.For its transport service, HPpaket24 will charge you the delivery price according to the currently valid price list. At the beginning of 2023, the price is EUR 5.18 (HRK 39.03), but may vary according to the carrier’s general conditions.