It works or we fix it free.™
We don’t make that promise lightly. We know that behind every Zippo Windproof Lighter sent for repair is an owner depending on our promise to get it back in working order. Whether a Windproof Lighter is 5 years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come – we guarantee it!
Before sending your Windproof Lighter; perhaps the following will help:
Product Care Videos
Warranty & Instructions
(select your language and product)
Check the Windproof Lighter instructions on routine maintenance (wick, flint, and lighter fluid.)
Use Genuine Zippo Fuel, Wicks, & Flints
If you find your Zippo Windproof Lighter still does not function properly, please follow the repair steps below:
Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
The lighter finish is not covered under our guarantee.
REPAIR STEPS
1. Preparing To Ship:
- Click here to complete and print the repair form.
- Remove the inside lighting mechanism (the insert) from the Zippo lighter case.
- Allow all lighter fluid to evaporate for two days.
- Replace inside unit in lighter case.
*Note: Lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.
If you are unable to send the lighter insert with your lighter case, a lighter insert is not automatically installed. Please specify this on the repair form and a brand new inside unit will be installed.
2. Packaging Your Zippo Windproof Lighter:
We cannot track or prevent damage to multiple items sent for repair.
- Package completed repair form along with your Zippo lighter in a sturdy box or padded envelope.
3. Send It:
Send us the shipment by registered mail with return receipt.
Always ship with verified and registered carriers.
Satelit-tbm d.o.o.
Odranska 1-A
HR-10000 Zagreb
CROATIA
Keep your confirmation of sending your lighter to us for repair.
The return receipt you must receive from the carrier is important and serves as a confirmation that we have received your shipment.
Use only registered shipments with return receipt and registered carriers.
RETURN OF ZIPPO PRODUCTS:
The free repaired Zippo product will be returned to your address by registered mail of the carrier HPpaket 24.For its transport service, HPpaket24 will charge you the delivery price according to the currently valid price list. At the beginning of 2023, the price is EUR 5.18 (HRK 39.03), but may vary according to the carrier’s general conditions.